Not Your Baby

Privacy Policy

Data privacy is of high importance for Not Your Baby and we want to be open and transparent with our processing of your personal data. We therefore have a policy setting out how your personal data will be processed and protected.

WHO IS THE CONTROLLER OF YOUR PERSONAL DATA?

The Dutch company, Not Your Baby B.V., is the controller of the personal data you submit to us and responsible for your personal data under applicable data protection law.

WHERE DO YOU STORE DATA?

The data that we collect from you is stored within the European Economic Area (“EEA”) but may also be transferred to and processed in a country outside of the EEA. Any such transfer of your personal data will be carried out in compliance with applicable laws. For transfers outside the EEA, Not Your Baby will use Standard Contractual Clauses and Privacy Shield as safeguards for countries without adequacy decision from the European Commission.

WHO CAN ACCESS YOUR DATA?

Your data may be shared within Not Your Baby. We never pass on, sell or swap your data for marketing purposes to third parties outside Not Your Baby. The local Not Your Baby company will only act as the personal data processor and processes the personal data on behalf of the Dutch company. Data that is forwarded to third parties, is only used to provide you with our services. You will find what categories of third parties under every specific process below.

WHAT IS THE LEGAL GROUND FOR PROCESSING?

For every specific processing of personal data we collect from you, we will inform you whether the provision of personal data is statutory or required to enter a contract and whether it is an obligation to provide the personal data and possible consequences if you choose not to.

WHAT ARE YOUR RIGHTS?

RIGHT TO ACCESS:

You have the right to request information about the personal data we hold on you at any time. You can contact Not Your Baby and we will provide you with your personal data via e-mail.

RIGHT TO PORTABILITY:

Whenever Not Your Baby processes your personal data by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.

RIGHT TO RECTIFICATION:

You have the right to request rectification of your personal data if they are incorrect, including the right to have incomplete personal data completed.

RIGHT TO ERASURE:

You have the right to erase any personal data processed by Not Your Baby at any time except for the following situations:

  • you have an ongoing matter with Customer Service
  • you have an open order which has not yet been shipped or partially shipped
  • you have an unsettled debt with Not Your Baby, regardless of the payment method
  • if you are suspected or have misused our services within the last four years
  • if you have made any purchase, we will keep your personal data in connection to your transaction for bookkeeping rules

YOUR RIGHT TO OBJECT TO PROCESSING BASED ON LEGITIMATE INTEREST

You have the right to object to processing of your personal data that is based on Not Your Baby’s legitimate interest. Not Your Baby will not continue to process the personal data unless we can demonstrate a legitimate ground for the process which overrides your interest and rights or due to legal claims.

YOUR RIGHT TO OBJECT TO DIRECT MARKETING:

You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes. You can opt out from direct marketing by the following means:

  • following the instruction in each marketing mails


RIGHT TO RESTRICTION:

You have the right to request that Not Your Baby restricts the process of your personal data under the following circumstances:

  • if you object to a processing based on Not Your Baby’s legitimate interest, Not Your Baby shall restrict all processing of such data pending the verification of the legitimate interest.
  • if you have claim that your personal data is incorrect, Not Your Baby must restrict all processing of such data pending the verification of the accuracy of the personal data.
  • if the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead.
  • if Not Your Baby no longer needs the personal data but it is required for your to make of defending legal claims.

HOW CAN YOU EXERCISE YOUR RIGHTS?

We take data protection very seriously and therefore we have dedicated customer service personnel who handles your requests in relation to your rights stated above. You can always reach them at customercare@notyourbaby.com.

RIGHT TO COMPLAIN WITH A SUPERVISORY AUTHORITY:

If you consider Not Your Baby to process your personal data in a incorrect way you can contact us. You also have the right to turn in a complaint.


PRIVACY POLICY DIRECT MARKETING

WHY DO WE USE YOUR PERSONAL DATA?

We will use your personal data to send you marketing offers, and invitations through e-mails. In order to optimise your experience of Not Your Baby we will provide you with relevant information, recommend products, send you reminders of products left in your shopping bag and send you personalised offers. All these great services are based on your previous purchases, what you have clicked on and information you have submitted to us.

WHAT TYPES OF PERSONAL DATA DO WE PROCESS?

We will process following categories of personal data:

  • contact information such as e-mail address, telephone number and postal code

If you have a Not Your Baby account we will also process your personal data submitted in relation to the account and membership such as:

  • name
  • address
  • age
  • shopping history

WHO HAS ACCESS TO YOUR PERSONAL DATA?

Data that is forwarded to third parties is only used to provide you with the service mentioned above, to media agencies and technical suppliers for distribution of physical and digital direct marketing. We never pass on, sell or swap your data for marketing purposes to third parties outside Not Your Baby.

WHAT IS THE LEGAL GROUND TO PROCESS YOUR PERSONAL DATA?

The processing of your personal data is based on your consent when you agree to direct marketing.

YOUR RIGHT TO WITHDRAW YOUR CONSENT

You have the right to withdraw your consent for the processing of your personal data at any time and object to direct marketing. When you do so, Not Your Baby won't be able to send you any further direct marketing offers or information based on your consent. You can opt out from direct marketing by the following means:

  • following the instruction in each marketing post

HOW LONG DO WE SAVE YOUR DATA?

We will keep your data for direct marketing until you withdraw your consent. For e-mail marketing we will consider you an inactive customer if you haven't opened an e-mail for within the last year. After this time period your personal data will be deleted.


PRIVACY NOTICE NOT YOUR BABY ACCOUNT

WHY DO WE USE YOUR PERSONAL DATA?

We will use your personal data to create and manage your personal account in order to give you a personalised and relevant experience at Not Your Baby. We will provide you with your order history and details around your orders and enable you to handle your account settings (including marketing preferences). We will also provide you with easy ways to maintain accurate and updated information such as contact details and payment information.

WHAT TYPES OF PERSONAL DATA DO WE COLLECT?

We will always process your e-mail address and password that you submit to us when you sign up for a Not Your Baby account. We will process following categories of personal data if you choose to provide it to us:

  • contact information such as name, address, telephone number
  • country
  • account settings


 We will process the following categories of personal data if you make a purchase:

  • order history
  • delivery information
  • payment history

WHO HAS ACCESS TO YOUR PERSONAL DATA?

Data that is forwarded to third parties, is only used to provide you with the services mentioned above, to optimise the website we use website agencies and analysis tools for product rating.

WHAT IS THE LEGAL GROUND TO PROCESS YOUR PERSONAL DATA?

The processing of your personal data for your account are based on your consent when you create your Not Your Baby account.

YOUR RIGHT TO WITHDRAW YOUR CONSENT:

You have the right to withdraw your consent for the processing of your personal data at any time. When you do so your account will cease to exist and Not Your Baby will not be able to provide you with the services mentioned above.

HOW LONG DO WE SAVE YOUR DATA?

We will keep your data for as long as you have a Not Your Baby account. You have the right to terminate your account at any time, if you choose to do so your account will be terminated and your data will be deleted.

YOUR RIGHT TO OBJECT TO PROCESSING OF YOUR DATA

You have the right to object to processing of your personal data that is based on Not Your Baby’s legitimate interest by contacting customercare@notyourbaby.com. Your account will then be deleted and we will not be able to carry out our services to you.


PRIVACY NOTICE ONLINE PURCHASE

WHY DO WE USE YOUR PERSONAL DATA?

We will use your personal data to manage your purchase online at Not Your Baby by processing your orders and returns via our online services and send you notifications of delivery status or in the event of any problems with the delivery of your items. We will use your personal data to manage your payments. We will also use your data in order to handle complaints and warranty matters for products. Your personal data is being used to identify you and to validate your legal age for shopping online and to confirm your address with external partners. We want to offer you different payment alternatives and will carry out analyses in order to find out what payment alternatives are available to you, including your payment history and credit checks.

WHAT TYPES OF PERSONAL DATA DO WE PROCESS?

We will process following categories of personal data:

  • contact information such as name, address, e-mail address and telephone number
  • payment information and payment history
  • order information

If you have a Not Your Baby account we will also process your personal data submitted in relation to the account such as:

  • account ID
  • shopping history

WHO HAS ACCESS TO YOUR PERSONAL DATA?

Your data will be shared within Not Your Baby. Your personal data that is forwarded to third parties, is only used to provide you with the services mentioned above, companies to validate your address, communication agencies to send you order confirmation, warehouse and distribution suppliers in connection with the delivery of your order. Credit reference agencies for identity and credit checks and debt collection agencies. We never pass on, sell or swap your data for marketing purposes to third parties outside Not Your Baby. Please be aware that many of these recipient companies have an independent right or obligation to process your personal data.

WHAT IS THE LEGAL GROUND TO PROCESS YOUR PERSONAL DATA?

The processing of your personal data is necessary for Not Your Baby to fulfil the service of manage and deliver the order to you.

HOW LONG DO WE SAVE YOUR DATA?

We will keep your data as long as you are an active customer. For customers with an account we will keep your personal data until you object to it. For customers with a guest checkout we will keep your personal data for 6 months after your latest purchase.